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Journal 2
July 3, 2009
Weeeeeeew after a week of waiting!
After receiving the confirmation we immediately formulated related questions. We arrived at the Lapanday Foods Corporation at 3:00pm and ended the interview at 5:00pm. We met the MIS Manager and started interview with him. We have a nice conversation with him.
This conversation was like acquiring about the project and collecting necessary information for the proposal...Aside from the motives of going there, we also wanted to know our interviewer and find out who is he and we earn a good and civil relationship with them. People on the adopted company are approachable and a good interviewee as well..WE have a really god time while we took information and photo in regards to the company...It was really a great time being in their company, they are all nice!!!I supose!
JOurnal 2
Assignment 1
The assignment 1 is to discuss the best IT/IS practices of the company(s) that you have visited.
eTelecare Global Solutions- is one of the largest and fastest growing business process outsourcing companies in the world, with 15 contact centers across four regions, and more on the way. eTelecare manages programs through contact centers in the U.S.,the Philippines, Nicaragua and South Africa with more than 14,000 employees. eTelecare team is a full service provider of complex customer care, sales, technical support and back office services through voice, chat and email. Whether in English or Spanish, onshore, offshore or near-shore, we support numerous programs on behalf of major corporations across a wide variety of industries.
1.Secured Network Infrastructure- eTelecare Global Solutions make it sure that the company offers the latest innovative system to deliver high quality for their clients. The company valued their clients demand a lot, that is why they company give the best services that satisfies their clients. The company use a secure, reliable, full voice-over-internet-protocol (VOIP) network infrastructure that seamlessly connects other company owned centers worldwide. It optimistically boost up the confident of the client if client's data are secured from the inside and outside force by providing the best class security solutions in which proudly flaunted by the company. Company's multi-faceted approach to data security includes Global Security Policies based on the ISO17799 framework, penetration testing, firewalls and intrusion detection systems. All of this is monitored for maximum uptime via state-of-the-art network management systems and scheduled security audits. Thus, eTelecare company offers a world-class, highly reliable network.
2.Advance Call Recording Platform- company use an award-winning call recording platform for capturing, recording and logging both voice and data interactions for calls. This technology provides the ability to gain valuable insight into the customer's interaction that can help improve performance for transaction and queries.
3.Advanced Workforce Management Software- company utilize these advance workforce management software from Aspect Software. This allowin the company to create optimal agent schedules to meet service levels, while also accommodating employee schedule preferences. Monitoring adherence, intra-day trends, and other key metrics in real time; provide conditioned forecasting for effective planning; and allowing agents to have more control over their schedules, lead agent's morale high and reducing agent's turnover.
4.Real-time Communication- the company offering a real-time and historical call detailed reports that meet day-to-day business needs and also conveying. Quality Assurance, Workforce Management, and Training.
Link: http://www.etelecare.com/
Office: G/F Plaza de Luisa Complex, 140 R. Magsaysay Avenue[/color]
Maryknoll Drive, Sasa
Davao, Davao Del Sur 8000
082 235 2551[/color]
Company Profile:
Lapanday Foods Corporation is known today as one of the leading fresh produce growers and exporters in the Philippines; but years ago, its beginnings were planted in a small seed. On three parcels of land near Davao City, banana farms had flourished in the 1970s but had become virtually abandoned in the 1980s as world oversupply depressed banana export prices. Luis F. Lorenzo, Sr., whose family had deep roots in Mindanao, looked at these lands and saw the opportunity amid the challenges. The Lorenzos acquired the Guihing, Lapanday, and Cadeco farms from the Ayala-Aboitiz group in 1982.
The early 1980s were turbulent times in Davao, which was then the site of armed conflict between the military and the communist insurgents. The Lapanday farms were unfortunately caught in the crossfire. In spite of the threats, the Lorenzo-led management focused on turning the business around and working with the farm managers and workers to hurdle the operational and labor problems. Eventually, with the advent of the Aquino administration and the formation of the Lapanday Labor-Management Cooperation Council, the agitation and violence gave way to peaceful and profitable agricultural operations.
The Lapanday farms, and eventually the Lead Export farms (composed of Farmingtown, Evergreen, and Delta), produced and packed Cavendish bananas for Del Monte. Two other farm groups acquired later – Malalag Ventures Plantation in 1992 and Tortuga Valley Plantation in 1993 – became growers for Unifrutti / Chiquita. The confidence given by these international brands attests to the export quality of Lapanday-grown bananas.
1997 was the turning point that marked Lapanday’s expansion from being a grower and packer for multinational brands to being a respected exporter and regional produce supplier in its own right. The first Philippine brands of fresh fruit were introduced to the global market – “Mabuhay,” “Estrella,” and “Aloha” – all grown and packed in farms owned and managed by Global Fruits Corporation, a fully owned Lapanday subsidiary. As it continued to integrate forward, Lapanday established Davao Cold Storage Corporation, Fresh Asia Produce Company International Corporation, Mindanao Fresh Produce Services Corporation, Lapanday Packaging, Inc., and Lapanday Diversified Products Corporation to strengthen its supply chain.
Lapanday Foods Corporation is an integrated grower, packer, and shipper of premium-quality tropical fresh produce.
Our production operations are based in the Philippines, where we have built on more than 30 years of experience as a grower and supplier of export-quality Cavendish bananas to multinational marketing companies. Moving forward, we have carefully developed our organization, upgraded our facilities, and invested in technology in pursuit of our vision to be "The Fresh Produce Company of Choice in Asia."
We continue to be a reliable supplier of bananas while we strive to gain markets for other fruits and vegetables sourced in the Philippines and abroad. Our international networks deliver our products to more and more buyers in the Asia-Pacific and Middle East regions, where our brands are increasingly being recognized for freshness, quality, and added value.
Best IT/IS Practices:
1.Biometrics- The device to use in checking for attendance of the employees is the Bar Code Attendance System. The bar code can be seen in their ID. Every time they swipe their ID it will automatically be recorded their time In or Time-out.
2. IT Infrastructure- Building an infrastructure management environment that reduces IT complexity, automates and supports desired performance and service availability levels, and resolves problems to ensure business continuity.
3.Decrease business risk- solve complex business challenges today with SAP, with 30 years of experience working with organizations of all sizes in more countries than any other vendor.
4. Increase organizational productivity- It provides us with a complete set of productivity and information management tools to accomplish routine tasks quickly, effectively manage customer and contact information in one place, produce professional-quality marketing communications and campaigns in-house, and simplify database creation and reporting.
5. Reduce operational costs- Reduce costs through increased flexibility - use of enterprise services architecture to improve process standardization, efficiency, and adaptability.
6.Increase service quality-
7.Reduce downtime
8.Increase business planning
9.Increase the value of IT to the business
10. Support of its business processes and operations
11. Support of decision making by employees and managers
12. Support of its strategies for competitive advantages.
REFLECTION 1
What can i say about in our first day?
Our first meeting in the subject MIS was good so far. hmmm... We thought we don't have a class for our teacher was not yet in our room it was because of dissimilar schedule, but this small was been fixed easily. what can i say more? let me think!!! aha!!!
We discussed about what the subject about and it components or key areas covers by the word management they were the following: planning, directing, organizing and controlling. The personnel implementing this power is the manager which controlling the people. We have a small deliberation about being controlled or not. He said, that no one can control the person because he has his own initiative on how to accomplish a certain task but we can be directed by. He said do not allow yourselves to be controlled but to be directed by our superior.
The teacher discussed that Management Information System (MIS-I) involves software that helps in decision making, the hardware resources of a system, and people management that enable the department to run efficiently. This is what a MIS composed of. All these work as one for it need for it need people to direct and organize the information stored in the electronic storage which are hardware and software devices.
As usual we end our class with bombarded assignments and reminders about the coming of tremendous and dreadful works we have to face in this subject...
INTRODUCTION IN MIS-I
Hi Sir Gamboa & classmates!!!
I'm Venus S. Millena. My friends call me "Ben", "Ven", "dyosah", "nut", "venus anne" or plainly "venus" "I'm currently four years college year but still in 3rd year standing due to some circumstances. I'm expecting from our teacher Sir Randy Gamboa as a strict at the same time considerate teacher. His approachable unless there is no sign of " Do Not Disturb" in his desk. I'm expecting in this subject that everyone must be aware in his time allotted for this subject, because it is really a time consuming subject.
GB & GD!!!
Assignment 9
The following Definitions of HUman REsource Management/ Personnel Management:
1. In any organization, there has to be someone concerned with the welfare and performance of persons who are a part of the operation. When an individual or a team of individuals takes on this task of seeing to programs and setting policies that impact everyone associated with the company, they are engaged in the process of personnel management, sometimes referred to as human resources management.
reference: written by: Written by Malcolm Tatum http://www.wisegeek.com/what-is-personnel-management.htm
2. Human resource management (HRM) is the strategic and coherent approach to the management of an organization's most valued assets - the people working there who individually and collectively contribute to the achievement of the objectives of the business. Human resource management is both an academic theory and a business practice that addresses the theoretical and practical techniques of managing a workforce.
reference: wikipedia, free encyclopedia
http://en.wikipedia.org/wiki/Human_resource_management
3. Human Resource Management is the organizational function that deals. with issues related to people such as compensation, hiring, performance management, organization development, safety, wellness, benefits, employee motivation, communication, administration, and training.
reference: Susan M. Heathfield
http://humanresources.about.com/od/glossaryh/f/what_hr.htm
4. Personnel management is concerned with the effective use of the skills of people. They may be salespeople in a store, clerks in an office, operators in a factory, or technicians in a research laboratory. In a business, personnel management starts with the recruiting and hiring of qualified people and continues with directing and encouraging their growth as they encounter problems and tensions that arise in working toward established goals.
Source: Managing a Small Business
http://www.bizmove.com/personnel/m4a.htm
5. Human resource management is responsible for how people are treated in organizations. It is responsible for bringing people into the organization, helping them perform their work, compensating them for their labors, and solving problems that arise" .
Source: (Cherrington, 1995, p.5
http://www.answers.com/topic/human-resource-management
CRITICS:
All the definitions are all concerned on the welfare and performance of the employees. The number one definition, tackle about the policies of the company in which naturally followed by the employee. This policies are for the benefits of both party.
The second definition tells about the importance of the human resource in the company, it tells that they are the assets of the company. in addition, without them, everyday business functions such as managing cash flow, making business transactions, communicating through all forms of media, and dealing with customers could not be completed. Humans and the potential they possess drive an organization. Thus, human resource management works to ensure that employees are able to meet the organization's goals.
While the Third one, tells about benefits of the employee he can get from the company as a payment for the rendered service. It deals compensation, wellness and safety in which all that are the reason why people. The safety must be concerned of the company for in the field of work it accidents prone area, it identifies how the company treasure their employees.
The forth one it defines who are the concerned of the personnel management it covers all the employees it might be top executives down below as long as it works in the company and gave services. It also states how the employment starts, which begin on recruitment to scrutinize whose applicant is/are capable on the job.
The last definition tells about the proper treatment to the employee. People must taking good care in th e organization for they are the one work hard for the improvement and successful of the business or in the organization. The company should find something to motivates its employees for more productiveness and competitiveness.
As a last statement about this topic i say that Human Resource Management(HRM) must treasure its employees and build a good relationship in both parties-employee-employer relationship that the has a main goal of helping each other for the improvement of the company.
Assignment 8
OUR group interviewed Mrs. Florita L. Oliqario, a HRMO personnel of City Hall. We asked about their concept on the nature of their HRM, she said that they believed that employees are the asset of the company. They give so much assistance and care on their employees. She said at first, when they just got started, their HRM focused limited only on the hiring, recruitment and firing. But, as the time goes by, they decided to expand their functions and management, because now they cater everything which involves about employment and the employees.
they improved their division into many elements which cater the needs of the employees. They have personnel planning department, personnel selection, personnel benefits and welfare, and Human Resource Development Division. These is done for the reason of making a good department and to have the better employees in their company.
The government employees enjoy the benefits like good salary and big incentives. They received their payrolls ahead of time, they can get their salaries through ATM and receives at 10th day of the month and 25th day of the month. it is for the reason that they want to provide a good assisstance on their employeees. She said they have incentives like having a free travel package of php 300 in Davao city and a salo-salo package which they have an allowance of php 100 each. they also have semi-annually evaluation and giving of rewards on their best employee. According to here that they lived on the saying about recruitment that "they accept applicants not of whom they know but what ability of applicants possess". The recruitment process is not easy comply, because applicants should be a competitive all aspects in order to pass on their qualification and be employed. They also have trainings on the regular employees for them to be more competitive and updated about the new facilities and new process. She said that they were strictly said that their employees were trained to face their clients nicely and sincerely, like what they have done to us. they valued their costumers so much. The facilities on the City Hall is very nice because the work place is air conditioned, they have a table and chair for each employee and each personnel possesses a computer with an Internet connection! whahhh! its really very nice to be employed their.
She said that their HRMO is more than enough on her expectation. She is very satisfied on their HRM in City hall.
In my view they have really a best treatment of their employees. Each employee are very happy and satisfied in their job. Because they are really taking good care of the company. the company treated them when they have done a good job in the company to boost up more their eagerness and competitiveness in their work. if you will have a work place like that you may really above to stay in that job. Your service is paid earlier even the service is not yet done. wheew here in the city you can find a company like that! So its really better to get a job in the government office and enjoys their benefits!
Journal 9
September 15, 2008
04:00pm
Now, is our schedule for visiting our chosen company. We actually do not know what to ask for, because when I asked other group about their interview in their company, they were not really given a nice output. Because their company said, there is nothing to change they have a perfect HRIS in their company. This was the reason I have nothing to say to them. But, because of my enthusiasm, my confident came back.
When we went to our interviewee’s table, he pasted a nice smile, even though we were late. Hehehe. We had our test in OR and it consumed most of our time, that’s the reason why we were late. We explained this to him, and he said its ok, because he just finished his another interview with other student in ADDU, in which we met in the aisle of the city hall.
In our interview, he didn’t deny that they still lacking in their office and that is a website. Based on the interview conducted, he said that they difficulty on having communication with their other transaction with other offices because of not having an access to the said office. He said they tried to make one that might be developed next year.
And we come up to our project. We decided to make a website proposal. After this, we have our snacks outside (street foods). Jovy (one of groupmate) and I decided to attend the mass. And the others went home.
